Shipping Policy
Most orders are shipped same day if received before 3pm ET. All orders will be shipped overnight unless customer specifies a different shipping option. Overnight, 2nd Day and ground shipping are available from Fedex or UPS. Shipping is FOB Destination, Freight Collect. Shipping charges will be added to the customer’s invoice if a customer does not provide a shipping account. We can use a customer’s Fedex or UPS shipping account if provided. Please feel free to contact our customer care team for options.
Payment Policy
Payments are due within 30 days or per the terms of an executed Purchase Agreement. A valid PO# is required prior to shipment for most purchases. We reserve the right to hold shipping for new orders on past-due accounts.
Return Policy
We realize that you may occasionally find it necessary to return an item. Most items may be returned within 30 days of the delivery date. Products must be returned in saleable condition. Products returned after 30 days may not be accepted or may be subject to a re-stocking fee. Customer is responsible for return shipping costs. Please allow 10-14 days for return credit processing.
How to Return Products
- Call Customer Care at 888-978-0232 M-F 8:30-5 ET to receive authorization for the return.
- Ensure the item(s) are unused, clean (ex: box in good condition, no writing or labeling), and in their original packaging.
- Send package to:
Thoracent, Inc.
Attn: Returns Department
181 14th St NE
Suite 425
Atlanta, GA 30309
Return Authorization Number: _________
All shipping charges paid by the customer are non-refundable.
Damaged/Defective Items
In rare occurrences, items may arrive damaged or with a manufacturer defect. If this happens, please contact us and we will replace the damaged item at no cost.
